Shipping & Delivery Policy for HL Enterprise

At HL Enterprise, we ensure that your orders are delivered safely and on time. Please read our Shipping & Delivery Policy to understand our process.

1. Shipping Locations

We currently deliver across India. For international shipping, please contact our support team before placing an order.

2. Processing & Dispatch Time

  • Orders are processed within 1-3 business days after confirmation.

  • Custom or bulk orders may take additional time, and we will notify you accordingly.

  • Once your order is dispatched, you will receive a tracking number via email or SMS.

3. Delivery Time

Estimated delivery times depend on your location:

  • Metro Cities: 3-5 business days

  • Other Cities & Towns: 5-7 business days

  • Remote Areas: 7-10 business days

Note: Delivery times may vary due to unforeseen factors like weather conditions, courier delays, or public holidays.

4. Shipping Charges

  • Free shipping is available on orders above a certain amount (as mentioned on the website).

  • A standard shipping charge applies to orders below the free shipping threshold.

  • Shipping charges will be displayed at checkout before you confirm your order.

5. Order Tracking

  • After dispatch, you will receive an email or SMS with a tracking link to monitor your shipment.

  • If you face any issues with tracking, contact our support team.

6. Damaged or Lost Shipments

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

  • If your order is lost in transit, we will investigate with the courier service and provide a resolution.

7. Undelivered Orders

Orders may be returned to us due to:

  • Incorrect shipping details provided by the customer.

  • Unavailability of the recipient during delivery attempts.

  • Failure to collect the package from the courier office (if applicable).

If your order is returned due to any of the above reasons, reshipping charges will apply.

8. Contact Us

For any shipping-related inquiries, reach out to us at:

📍 Address: GIDC, PHASE 1, NARODA, Ahmedabad, Gujarat, 380008
📞 Phone: +91-6355597423
📧 Email: hlenterprise78@gmail.com